Digital Membership Cards are in. Printed membership cards are so 1990!
What are digital membership cards?
Digital membership cards offer convenience and ease of use for members. Eco-friendly and fully integrated with mobile wallets, digital cards streamline the membership process and reduce the costs associated with physical card creation and distribution. Digital membership cards can be downloaded and saved to your smartphone or tablet without the use of a third party app. Going digital means you never have to worry about forgetting your membership card.
Is there a cost to having a digital membership card?
No. Your digital membership card is FREE.
What will be on my digital membership card?
Your digital membership card will show the following:
The back of the card will list member benefits and ASTC Passport Program information.
Can I use this digital membership card to visit other ASTC Passport Program museums?
Yes. Please show your digital membership card and valid ID at the visiting reciprocal location for free/discounted general admission. Call the organization before you visit to confirm your Passport Program benefits.
What if I need to update my information on my digital membership card?
Please contact us at firstname.lastname@example.org or call us at 804.864.1449 to update your information.
Will I still need to show my photo ID with my digital card?
Yes. We want to ensure that no one else is using your membership benefits.
I’m a new member. How do I receive my digital membership card?
New members will receive an email from our partners at Cuseum with an attached link. Click on the link from your smartphone device to download your digital membership card. Once downloaded, your membership card will automatically upload to your smartphones Apple Wallet or Android Wallet Pass.
iPhone users need help downloading your card? Click here for a quick video.
Android users need help downloading your card? Click here for a quick video.
I renewed/upgraded my membership. Will I get a new digital membership card emailed to me?
No. Once you download your digital membership card to your smartphone device, your card will automatically update in your wallet within 48 hrs. of receiving your renewal/upgrade. If you notice that your digital membership card did not update, you can refresh your wallet or switch on the automatic updates tab.
There are multiple adult names on my membership, how can the second or third person receive the card?
All adult members that are listed on the membership should provide an email address to receive their own digital membership card. If they don’t have an email address on file, the primary member will receive the email with links for each listed adult to download their own digital membership card.
What happens if I downloaded all the digital cards to my smartphone device? How do I share the other cards?
Select the card you want to share. Navigate to the “back of the card” by clicking the small ellipse on the bottom right/top corner. Look for a “Share Pass” button to send the card to your second or third adult member. After selecting “Share Pass”, you will need to select the email or text option to share their digital card. As always, we will request a corresponding photo ID upon entry to ensure that only named members are using their digital membership card.
I would like a non-digital membership card, how do I get that?
Please contact us at email@example.com or call us at 804.864.1449 to request a physical card. You will receive your new card in 7-10 business days.
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